Returns & Exchanges
At L'INTERVALLE, we want you to be completely satisfied with your purchase. If your new shoes or accessories aren't a perfect fit, you can return or exchange them within 30 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring the product is unworn and all tags are attached to maintain eligibility for a refund.
Attach the Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated courier and keep your tracking receipt; your refund will be processed once our quality control team inspects the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing