Frequently Asked Questions
Everything you need to know about your L'INTERVALLE experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 14-day return policy for a full refund on unworn, regular-priced items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Where are L'INTERVALLE products manufactured?
Our collections are designed in Montreal and ethically handcrafted in Spain, Italy, and Brazil, focusing on high-quality materials and traditional craftsmanship.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
How do I know which size to choose?
Each product page includes a specific size guide. Since many of our European-made shoes follow EU sizing, we recommend consulting our conversion chart or contacting customer service for fit advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.